Refund Policy
We provide a stellar portfolio for you to view before hiring us for your project so you can see the quality level of our work and you can decide to work with us.
If you have any questions or inquiries, contact us prior to making the payment for our services.
The refund policy is made to define the situations under which we will provide a refund. The procedure for claiming a refund and the responsibility of Canadian Website Designs in circumstances of refunding have been described on this page. By paying for any of our services you are declaring that you accepted and agreed with all the terms and conditions outlined in the refund policy. Please read and make sure you fully understand our refund policy prior to making a payment.
Web Design & Development
Payments for web design projects are made to us in divisions as a courtesy to the client. In the majority of cases 50% at the beginning of the project and 50% upon completion of the project. Once a payment or deposit is made, we buy the domain name, hosting, email addresses, themes, and plug-ins for your project and spend time on delivering a high-quality website to match your requirements.
Therefore, the initial 50% is non-refundable. If a project is canceled or postponed by a customer, the initial deposit paid is retained by Canadian Website Designs and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
But If a web design project is canceled by Canadian Website Designs, then the initial deposit of 50% is fully refundable to the customer.
Search Engine Optimization, and Social Media Marketing
Payments for these services are non-refundable, and we do not issue pro-rated refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable.
All Setup fees are non-refundable as it is applied to costs immediately incurred by Canadian Website Designs in initiating services. If a project is canceled or postponed, the amount paid is retained by Canadian Website Designs and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Charge Backs
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without any notice.
Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is a fraud, and is never an appropriate or legal means of obtaining a refund.
Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased, Even If a client did not make use of service, payment for that services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 10 days after the due date of payment.
If a client paid for a hosting account for 6 or 12 months ahead and cancels the service before the expiration date, a refund may be given for the remaining months. If a client received free products and/or services with their hosting plan purchased, the value of the free services will be deducted from the amount refundable.
Canadian Website Designs reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms and conditions. Terminated Accounts due to policy violations will not be refunded.
