What it takes to gain repeat and referral clients?

Communication between you and your clients is very crucial in terms of customer satisfaction. You need to ensure that your customers are getting regular updates always to be informed about the status. Canadian Web Designs ensures to provide excellent customer service to gain and retain clients.

Three methods that we’ll go through are:

1. Emailing 

2. Texting 

3. Direct Mail

EMAILING is the cheapest and fastest way of doing a quick touch base with your clients. Send out a monthly newsletter about your company. Ask for referrals every other month via email.

Use MailChimp, or Constant Contact to send out bulk emails. MailChimp has a free plan to get started.

TEXTING Send personal text messages on holidays wishing your clients well. You can use an automated sending tool for reaching them out. It’s for your client’s purpose not to forget about you, but also so they know you care about them.

You cannot rely on your clients to remember you. You need to make sure that you are the one going in front of your clients to remind them you’re still there. So, if they need something else, or if they have a referral, they will tell them to call you.

DIRECT MAIL is still an underutilized non-digital strategy. You can send your clients an actual credit card like a coupon to repeat business with you. You can send them an aa cheque to show them that they can get paid for referrals.

Every month you should get in touch with your clients, at least using one of the three methods above. There is one small action that can increase your referrals, increase returning clients and boost positive reviews. Sending a physical gift to your clients after completing the job is telling how grateful you are.

Nowadays, it’s rare to see this done. Hence, if you genuinely try to WOW your clients, you need to do something different, something out of the ordinary.

Sending gifts will genuinely make you stand out, and the client will remember you the next time they need your help. They also are much more likely to leave you a great review.

The very first thing that needs to set in place is the customer experience. The gift would not help as much if your customer weren’t happy with the service. Ensure that your technicians and the rest of your team provide excellent quality service to all your clients. With outstanding customer experience set in stone, with the gift, the happy call, and thank you afterward, you will genuinely WOW your customers and win their referrals.

Gain countless customers today

Talk to our professional digital manager now. Give us a call at 647-492-5513 or send an email at amir@canadianwebedsigns.ca to get your free quotations. You can also leave your inquiry by filling up the form in our website contact page.